Shipping Policy

Thank you for choosing Ruby Wanderers. This Shipping Policy outlines the terms and conditions for the shipment of products purchased through our website or other sales channels. By placing an order, you agree to the following shipping terms.

1. Processing Time

• All orders are processed within 5 business days.
• Orders are not processed, shipped, or delivered on weekends or holidays.
• If there is a significant delay in shipment due to circumstances beyond our control, we will notify you by email or phone.

2. Shipping Rates and Delivery Times

Shipping rates and estimated delivery times depend on the shipping method and destination:

• Standard Shipping: Delivery within 3-5 business days
• Express Shipping: Delivery within 3 business days
• Rates are calculated at checkout based on your location and order weight.

3. Shipping Destinations

We currently ship to all locations

4. Order Tracking

• Once your order is shipped, a tracking number will be provided via email.
• You can track your shipment through the carrier’s website using the provided tracking number.

5. Shipping Delays

We are not responsible for delays caused by the shipping carrier, customs clearance, or other circumstances beyond our control.

6. Damaged or Lost Packages

• If your order arrives damaged, please contact us within [3 days] of delivery with photos of the damage.
• For lost packages, reach out to us for assistance in filing a claim with the carrier.

7. Incorrect Shipping Information

Please ensure your shipping information is accurate. Ruby Wanderers is not responsible for orders shipped to incorrect addresses provided by the customer.