Return & Refunds Policy

Ruby Wanderers is committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Returns

We accept returns under the following conditions:

• Eligibility for Returns:

  • Items must be returned within [5] days of the delivery date.
  • Items must be unused, in their original condition, and in the original packaging.
  • Certain items, including  are not eligible for returns.

• Return Process:

  • Contact our customer service at
    [email protected]
     
    to initiate a return.
  • Include your order number, reason for return, and photos if the item is defective or damaged.
  • Ship the item to the return address provided after approval of the return request.

2. Refunds

Refunds are processed under the following guidelines:

• Eligibility for Refunds:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [7] days.

• Non-Refundable Items:

  • Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
  • Items marked as “Final Sale” or similar are not eligible for refunds.

3. Exchanges

We offer exchanges for defective or damaged items. Contact us within 3 days of receiving the product to request an exchange.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.